Privacy Policy

Privacy Policy 

At Newage Collection, we’re committed to keeping your trust while you shop for our bedding, mattress protectors, sofa covers, pillow covers, cushion covers, and storage bags. This Privacy Policy explains how we collect, use, and protect your information when you visit Newagetextile.com, message us on WhatsApp (+923007277069), or buy from us. We’ve written this to be clear and straightforward so you know exactly what’s happening with your data.

1. Information We Collect

We only gather what we need to make your shopping experience smooth and personalized:

  • Personal Info: Your name, phone number, email, and delivery address when you place an order, sign up for our newsletter, or contact us.
  • Payment Details: For online payments, we collect card or bank info securely via trusted payment gateways. For Cash on Delivery (COD), we don’t store payment data.
  • Browsing Data: Info like your IP address, browser type, and pages visited on Newagetextile.com to improve our site.
  • Communication: Messages or call details when you reach out via WhatsApp or email (newagetextile.com@gmail.com).
  • Reviews/Feedback: Comments or product reviews you share voluntarily.

2. How We Collect Information

We get your info in a few simple ways:

  • Directly from You: When you order bedding, fill out forms, or chat with us on WhatsApp.
  • Automatically: Cookies and analytics tools track how you use our website (e.g., which sofa covers you view).
  • Third Parties: Couriers (like TCS or Leopard) share delivery updates, or social platforms (e.g., Facebook) provide ad interaction data if you click our ads.

3. How We Use Your Information

We use your data to make your experience with Newage Collection awesome:

  • Process and deliver orders (e.g., shipping mattress protectors to Karachi).
  • Send order updates via WhatsApp or email (e.g., tracking links).
  • Offer promotions like “Eid Mubarak 20% off” if you’ve opted in.
  • Improve our website and products based on what you browse or buy.
  • Respond to your questions or resolve issues quickly.
  • Comply with legal requirements, like tax records in Pakistan.

4. Sharing Your Information

We don’t sell or misuse your data. We only share it when needed:

  • Couriers: To deliver your pillow covers or storage bags (e.g., name, address, phone).
  • Payment Processors: To handle secure online transactions (they don’t store your card info).
  • Service Providers: Tools like Google Analytics or Shopify help us run our site and ads.
  • Legal Needs: If required by Pakistani law (e.g., for audits), we’ll comply.

5. Your Choices and Rights

You’re in control of your info:

  • Opt-Out: Unsubscribe from newsletters or marketing messages anytime (click “unsubscribe” in emails or text “STOP” on WhatsApp).
  • Access or Update: Email us at newagetextile.com@gmail.com to see or correct your data.
  • Delete: Ask us to remove your info (unless we need it for legal reasons, like order records).
  • Cookies: Adjust browser settings to block cookies, but this may affect site features.

6. Data Security

We take your privacy seriously:

  • Your data is stored securely on Shopify’s encrypted servers.
  • Online payments use trusted gateways with SSL protection.
  • We limit access to your info to authorized staff only.
  • While we do our best, no system is 100% secure, so we act fast if any issues arise.

7. Cookies and Tracking

Our website uses cookies to make things better for you:

  • Essential Cookies: Help you shop (e.g., keep items in your cart).
  • Analytics Cookies: Show us which bedding products are popular.
  • Ad Cookies: Let us show relevant ads (e.g., cushion covers you viewed).
    You can manage cookies in your browser, but turning them off might limit functionality.

8. How Long We Keep Your Data

We keep your info only as long as needed:

  • Order details (name, address) for 5 years to meet tax laws in Pakistan.
  • Marketing data (email, phone) until you opt out.
  • Browsing data for up to 1 year to improve our site.
    After that, we delete or anonymize it securely.

9. Third-Party Links

Our site or WhatsApp messages may link to other platforms (e.g., Facebook ads). We’re not responsible for their privacy practices, so check their policies if you click through.

10. Children’s Privacy

Our products, like bedding and sofa covers, are for adults. We don’t knowingly collect data from anyone under 18. If we learn otherwise, we’ll delete it immediately.

11. Changes to This Policy

We may update this policy to reflect new products or laws. Changes will be posted here with the date below. If big changes happen, we’ll notify you via email or WhatsApp.

12. Contact Us

Got questions about your privacy? We’re here to help:

  • Email: newagetextile.com@gmail.com
  • WhatsApp: +923007277069
  • Website: Newagetextile.com
    Reach out, and we’ll get back to you promptly!