FAQs

Welcome to the FAQs page of Newage Collection! Here, you’ll find answers to the most common questions about our products, services, and policies. If your question isn’t listed, feel free to contact us for more information.

1. What is Newage Collection?

Newage Collection is a Pakistani e-commerce store offering a wide range of high-quality bedding, home textiles, and lifestyle products. We are committed to providing luxury and comfort at affordable prices.

2. How can I place an order?

Placing an order is simple:

  • Browse through our product categories.
  • Select the product you want, choose the size and color (if applicable), and click "Add to Cart."
  • Proceed to checkout and provide the necessary shipping and payment information.
  • You will receive a confirmation email once your order is placed.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit cards (Visa, Mastercard)
  • Online payment gateways (JazzCash, EasyPaisa)
  • Cash on Delivery (COD) within Pakistan

4. Is there a minimum order amount for Cash on Delivery (COD)?

There is no minimum order amount for Cash on Delivery; however, COD is only available for deliveries within Pakistan.

5. How long does delivery take?

Delivery times vary depending on your location:

  • Within major cities in Pakistan: 3-5 business days.
  • Remote areas: 5-7 business days. We strive to deliver your products as quickly as possible and will keep you updated with tracking information.

6. Do you offer international shipping?

Currently, we only offer shipping within Pakistan. International shipping may be considered in the future.

7. Can I track my order?

Yes, once your order is shipped, we will send you an email with a tracking number and a link to track your package.

8. What is your return and exchange policy?

  • We accept returns and exchanges within 14 days of delivery. Items must be unused, in their original condition, and with all tags and packaging intact.
  • To initiate a return or exchange, contact our customer support at newagetextile.com@gmail.com with your order number and reason for return.
  • Refunds will be processed after we receive and inspect the returned items.

9. Who pays for return shipping?

For returns due to faulty or damaged products, Newage Collection will cover the return shipping costs. If you’re returning for other reasons (e.g., size change), the customer is responsible for return shipping charges.

10. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our support team immediately at newagetextile.com@gmail.com or call us at  +92-300-7277069. We will arrange a replacement or refund as quickly as possible.

11. How do I cancel or modify my order?

  • You can cancel or modify your order before it is shipped by contacting us at newagetextile.com@gmail.com or calling our customer service.
  • Once the order has been shipped, cancellations and modifications are not possible.

12. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on our products. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

13. Can I change my shipping address after placing an order?

If your order has not yet been shipped, you can contact us to update your shipping address. Once the order is shipped, the address cannot be changed.

14. What sizes are available for bedding products?

Our bedding products are available in a variety of sizes, including:

  • Single
  • Double
  • Queen
  • King Please check the specific product pages for detailed sizing information.

15. How do I contact customer support?

You can reach our customer support team via:

  • Email: newagetextile.com@gmail.com
  • Phone: +92-300-7277069
  • Business Hours: Monday to Friday, 10 AM to 6 PM

16. Is my personal information secure?

Yes, we take your privacy and security seriously. We use secure SSL encryption to protect your personal and payment information. For more details, please read our Privacy Policy.

If you have any other questions, feel free to reach out to our customer support team. We're here to help and ensure you have the best shopping experience with Newage Collection!