FAQs

Got questions about shopping for bedding, mattress protectors, sofa covers, pillow covers, cushion covers, or storage bags at Newage Collection? We’ve rounded up the most common ones to make things easy for you. If you don’t see what you’re looking for, just ping us on WhatsApp (+923007277069) or email us at newagetextile.com@gmail.com. Let’s get you comfy!

1. What products do you offer at Newage Collection?

We’re your go-to for cozy home essentials! Our range includes:

  • Bedding (bedsheets, duvet covers, comforters)
  • Mattress protectors (waterproof and regular)
  • Sofa covers
  • Pillow covers
  • Cushion covers
  • Storage bags
    Browse Newagetextile.com to find designs that match your style!

2. How do I place an order?

It’s super simple:

  • Online: Visit Newagetextile.com, add items to your cart, and check out with your details.
  • WhatsApp: Message us at +923007277069 with what you want (e.g., “2 mattress protectors, size queen”). We’ll guide you from there.
    Choose Cash on Delivery (COD) or online payment—whatever works for you!

3. What are your shipping rates and delivery times in Pakistan?

We ship across Pakistan with these rates:

  • PKR 150 for 1 item
  • PKR 200 for 2 or more items
  • Free shipping on orders over PKR 4,000
    Delivery usually takes 2-5 business days to cities like Karachi, Lahore, and Islamabad. We use couriers like TCS or Leopard and send tracking info via WhatsApp or email.

4. Do you offer Cash on Delivery (COD)?

Yes, we do! COD is available for all orders in Pakistan. Just select it at checkout or confirm with us on WhatsApp. Pay when your bedding or sofa cover arrives at your door.

5. Can I return or exchange my order?

Absolutely! You have 14 days from delivery to return or exchange unused, unwashed items in their original packaging. Here’s how:

  • Contact us at +923007277069 or newagetextile.com@gmail.com with your order number.
  • We’ll share return instructions (you cover shipping unless it’s our mistake).
  • Refunds or exchanges are processed within 7-10 days after we receive the item.
    Check our page for full details. (Link when created.)

6. What if my product is damaged or incorrect?

No worries! If your mattress protector or pillow cover arrives faulty or isn’t what you ordered, let us know within 48 hours of delivery. Send a quick photo to newagetextile.com@gmail.com or WhatsApp. We’ll send a free replacement or refund you—no stress!

7. How do I care for my bedding and covers?

To keep your products looking fresh:

  • Bedding & Covers: Machine wash on gentle with mild detergent (check labels for specifics).
  • Mattress Protectors: Most are waterproof and machine-washable; air dry to maintain the coating.
  • Storage Bags: Wipe clean or hand wash.
    Follow care instructions included with each item for best results.

8. Are your products true to size?

Yes! We list exact dimensions on Newagetextile.com (e.g., queen-size bedsheets fit standard Pakistani mattresses). Double-check product details before ordering. If you’re unsure, message us on WhatsApp for help picking the right sofa cover or cushion size.

9. Do you offer discounts or promotions?

We love a good deal! Keep an eye out for offers like “Eid Mubarak 20% off” or free shipping over PKR 4,000. Follow us on WhatsApp or sign up for our newsletter at newagetextile.com@gmail.com to stay in the loop.

10. How do I know my payment is secure?

Your payments are safe with us:

  • Online transactions use trusted gateways with SSL encryption.
  • For COD, you pay only when your order arrives.
  • We never store your card details, so shop worry-free!

11. Can I customize my order?

Custom orders (e.g., specific sofa cover sizes) depend on availability. Message us on WhatsApp (+923007277069) with your idea, and we’ll let you know what’s possible. Note: custom items may not be returnable unless defective.

12. How do I track my order?

Once your order ships, we’ll send a tracking link via WhatsApp or email. You can also contact us anytime at newagetextile.com@gmail.com or +923007277069 for an update.

13. What if I need help with my order?

We’re here for you! Reach out:

  • WhatsApp: +923007277069
  • Email: newagetextile.com@gmail.com
  • Website: Newagetextile.com
    Whether it’s sizing advice or a return question, we’ll respond fast.

14. Do you ship outside Pakistan?

Right now, we focus on Pakistan to ensure speedy delivery and great service. If you’re abroad and want our bedding, email us at newagetextile.com@gmail.com to discuss options.

Thanks for choosing Newage Collection! We’re excited to help you create a cozy, stylish home with our bedding and essentials. Got more questions? Just ask!