Frequently Asked Questions (FAQs)

Welcome to the Newage Collection FAQ page! Here we have compiled answers to the most common questions about our bedding products, orders, and services.

1. What products do you offer?

We offer a range of bedding and home textile products including Mattress Protectors, Sofa Covers, Pillow Covers, Cushions, Storage Bags, Automatic Machine Covers, Air Conditioner Covers, and Curtains.

2. How can I place an order?

You can place an order directly on our Shopify store by selecting your desired products, adding them to your cart, and following the checkout process. We accept Cash on Delivery (COD) and Bank Transfer.

3. What payment methods are accepted?

We accept the following payment methods:

• Cash on Delivery (COD)

• Bank Deposit / Transfer

For bank transfers, please see our Bank Deposit Details on the checkout page.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. Use this number to monitor your order status.

5. What is your shipping policy?

We ship nationwide using trusted courier partners. Delivery times typically range from 3–7 business days, depending on your location. For more details, refer to our Shipping Policy page.

6. Can I return or exchange a product?

Yes, we accept returns and exchanges for damaged, defective, or incorrect items within 48 hours of delivery. All returns are subject to our Return & Refund Policy.

7. How can I contact customer support?

You can reach us via:

Email: newagetextile.com@gmail.com
Phone / WhatsApp: +92 300 7277069

Our team is ready to assist you with any questions or concerns.

8. Do you offer international shipping?

Currently, we ship within Pakistan only. International shipping may be available in the future.

9. Are your products waterproof?

Yes, many of our products such as Mattress Protectors, Pillow Covers, Cushions, and Sofa Covers are waterproof. Product descriptions indicate whether an item is waterproof.

10. How do I care for my bedding products?

Follow the care instructions provided on each product label to maintain quality and durability. Avoid harsh chemicals and machine drying if not recommended.

Thank you for choosing Newage Collection! If your question is not answered here, please contact us directly:

Email: newagetextile.com@gmail.com
Phone / WhatsApp: +92 300 7277069